Frequently asked questions
Where are your handbags made?
All KESMARA handbags are proudly designed and handcrafted in the United States in our self-operated factory. This allows us to maintain high quality standards, ethical labor practices, and sustainable production.
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days. Shipping times vary based on the option selected at checkout:
- 3–7 business days
- 1–3 business days
Do you ship internationally?
Yes! We ship worldwide. International customers are responsible for any customs duties, VAT, or import taxes charged by their country. Read out shipping & returns policy
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. If you don’t see it, please check your spam folder or email us at contact@kesmara.com.
How do I start a return?
Email us at contact@kesmara.com with your order number and reason for return. We’ll provide instructions and a return shipping label (for domestic returns).
Can I return a sale item?
All sale and custom-made items are final sale and not eligible for return unless defective.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Mastercard, American Express, Visa, Discover and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your information is protected at all times.
How do I care for my KESMARA bag?
To extend the life of your handbag:
- Store it in its dust bag when not in use.
- Avoid prolonged exposure to direct sunlight or moisture.
- Gently wipe leather with a soft, dry cloth.
Do you offer custom or wholesale orders?
For custom or wholesale inquiries, please email us at partner@kesmara.com with details about your request.