FAQs

Shopping

  • You do not need an account to place an order on . However we suggest registering for access to updates on your order.

     

    Browse our catalog, select a category or a sub category from the navigation menu, or click into our selection featured on our homepage. To find a specific item,

     

    Once you have selected your product, choose your desired color and size (if applicable) and add it to your shopping bag by clicking [add].To complete your purchase at a later time, add the product to your wishlist by clicking [save]. Once you add the first product to your Shopping Bag, the quantity of its contents will increase from 0 to 1.

     Once you have finished shopping, click on [cart] or [checkout] to be led to the checkout process. Should you require information or assistance, please contact us at sales@kesmara.com

  • The Kesmara website presents a carefully curated color and styles based on our overall popular items.

    If you do not see a product that you are looking for on our website, please contact us at sales@kesmara.com and . One of our advisors will be happy to assist you with your search.

  • o receive an email notification when an item is back in stock, use our [Notify Me] feature on the product page, or email sales@kesmara.com

  • Updates on your order status will be sent to you by email. You may also track your order online by logging into your account.

    For more information, please email sales@kesmara.com

  • f you wish to cancel or modify your order, please contact as soon as possible. Once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. However, we will do our absolute best to accommodate your request.

    If you would like to return an order that you have received, please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.

     

  • Please reach out to us at sales@kesmara.com and include details such as country /city for us to provide you with the nearest store near you.

Shipping & Tracking

  • ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. 

    ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

    ORDERS MAY TAKE UP TO 5-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED. 

    ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

    FOR ASSISTANCE, CONTACT US AT SALES@KESMARA.COM.

  • Kesmara USA ships to the 50 states and the District of Columbia. We do not ship to Puerto Rico, Guam, APO/DPO/FPO addresses, other US territories, freight forwarders, PO Boxes, hotels or campuses at this time. All orders are shipped by UPS..
    For delivery to a hotel, please contact us before ordering.

    Kesmara International ships worldwide. If you require special delivery please contact us before ordering at sales@kesmara.com

  • Please log into your account to checks status or email sales@kesmara.com

Returns & Exchanges

  • Most orders shipped within the United States can be returned within 7 days of receipt. 

    You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.

    Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.

    All international orders are considered final sale and are not eligible for returns or exchanges at this time.

    FOR ASSISTANCE, CONTACT US AT SALES@KESMARA.COM.

  • Yes, Most orders shipped within the United States can be returned/exchanged within 7 days of receipt.

    Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.

    All international orders will be considered for return/exchanges. please email sales@kesmara.com